Frequently Asked Questions

Frequently Asked Questions (FAQ)

Orders & Shipping

Where do you ship from?

We ship your orders from our production facilities in Ukraine, as well as warehouses in the USA and Europe, depending on your location. For some items, we may ship directly from our trusted manufacturing partner in China. Regardless of the location, we ensure strict quality control for every product.

Do you ship internationally?

Yes! We ship worldwide. Delivery times vary depending on your location:

Domestic (Ukraine): 1–2 business days
Europe and USA: 10–15 business days

Other international locations: 15–20 business days

How much does shipping cost?

Shipping costs depend on your location and will be calculated at checkout. Some promotions may include free shipping—be sure to check our homepage for current offers.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your order on the shipping provider’s website.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy for most items. Products must be unused, with original tags and packaging, and accompanied by proof of purchase. Custom-made or personalised items are not eligible for returns, but we offer free alterations if the product doesn’t fit.

What if I received a defective or incorrect item?

If you receive a defective or incorrect item, contact us at info@yourdogbusiness.com with a photo of the issue. We’ll replace or refund the item and cover all associated shipping costs.

Can I exchange an item for a different size or color?

Yes, exchanges are available. For first-time orders, we offer a free exchange if the item doesn’t fit. Standard-size items can be exchanged within 14 days; custom-made items are eligible for adjustments only.

Products

Are your items handmade?

Many of our items are handmade or produced at our full-cycle production facility in Ukraine. This ensures premium quality and attention to detail. For select items, we partner with trusted manufacturers in China, whose quality we monitor closely.

How do I know what size to order?

We offer a detailed size chart on each product page. If you’re unsure, feel free to contact us at info@yourdogbusiness.com, and we’ll assist you in measuring your dog and choosing the perfect fit.

What materials are used in your products?

Our products are made from high-quality, durable, and pet-friendly materials, including eco-leather, cotton, and fleece. We prioritize your pet’s comfort and safety in all designs.

Customization

Can I request a custom design?

Yes! We specialize in custom designs tailored to your dog’s measurements and preferences. Contact us with your ideas, and we’ll bring them to life: info@yourdogbusiness.com

How long does it take to create a custom product?

Custom-made products typically take 7–9 business days to produce. We’ll keep you updated throughout the process.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal. Payments are securely processed through Shopify’s payment gateway.

Do you charge taxes or customs fees?

For international orders, customs fees or taxes may apply depending on your country’s regulations. These charges are not included in our prices and are the buyer's responsibility.

Care Instructions

How do I clean my dog’s clothing?

Most of our products are machine washable. Use a gentle cycle with cold water and mild detergent. Avoid bleach or harsh chemicals. Lay flat to dry for best results.

Can eco-leather be cleaned?

Yes, simply wipe it with a damp cloth. For stubborn stains, use a gentle soap and water solution.